Cancellation Policy

Instructions for cancellation & Cancellation form

A. Instructions for cancellation
 

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

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Right to cancelYou have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Sophie's Universe c/o Schwardt GmbH, Auf der Wiesbadenbrücke 12, 26382 Wilhelmshaven, Deutschland, Tel.: 0034657481643, E-Mail: melanie@sophiesuniverse.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

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Exclusion or premature expiry of the right of cancellation

The right of cancellation expires prematurely if we have provided the service in full and we have only started to provide the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation if we have fulfilled the contract in full.

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B. Cancellation form
 

If you wish to cancel this contract, please complete and submit this form.

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Sophie's Universe c/o Schwardt GmbH
Auf der Wiesbadenbrücke 12
26382 Wilhelmshaven
Deutschland
E-Mail: melanie@sophiesuniverse.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
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Ordered on (*) ____________ / received on (*) __________________
 

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Name of consumer(s)
 

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Address of consumer(s)
 

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Signature of consumer(s) (only if this form is notified on paper)
 

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Date
(*) Delete as appropriate

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